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Here we have provided a general list of frequently
asked questions that current customer frequently submit. If you cannot find the answer to
your question listed below, please consider
submitting a support
inquiry.
| General
Questions... |
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I just signed up with your
service. How long will it take for my spam
to be reduced? |
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- Once we set you up on our
system and the required DNS changes are made to
your domain name, as your DNS changes propagate
through the world, your mail will take about 48
hours to point to our server towers. You
will see a marked reduction within 48-72 hours
from the time of making the DNS changes.
Depending on your registrar, it can take longer.
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I am concerned that I will
lose e-mails. Can I be sure that this will
not happen? |
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- Our spam and virus service is a true
"non-invasive" system. We do not delete
any messages due to spam. Depending on
your level of service there are different ways
to handle your messages. With the 2nd and
3rd tiers of our service, it is your
responsibility to manage your emails and active
management on your part will eliminate any
misplaced or misdirected emails.
- Tier 1 - With greylisting, we are only
rejecting the first attempt at any message
sent to you, unless that person has contacted
you via e-mail in the past 7 days. If
so, then there is no delay. The senders
e-mail server will resend the message to you
automatically after a few minutes and you will
receive it. In any event there is no
deletion or trappings of emails at this level.
- Tier 2 - With spam trapping, we are only
trapping potential spam and putting them in a
spam folder within your Web Mail Console.
You can white-list of black-list any of these
messages on the fly. Once a sender is
white-listed, their email will go directly to
your inbox on your computer. You only
occasionally have to log in and make sure
legitimate emails are not being trapped.
- Tier 3 - With our Challenge-Response we
hold any messages in our queue that have not
be responded to with the correct challenge
code. If the sender of any message
to you responds to our challenge request,
their intial message and any and all future
messages they send will be delivered directly
to your inbox. You only occasionally
have to log in and make sure legitimate emails
are not being blocked.
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How effective is your service
in reducing viruses and spam? |
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- Our services are very effective in reducing
spam. Most customers report a 75%
reduction in spam with our Tier 1 service and a
nearly 90% with Tier 2 spam trapping. Our
Tier 3 Challenge-Response level service can
yield a near perfect 100% elimination of spam to
your inbox.
- Any account that is serviced by JunkDebunk
has active Anti-Virus filtering enabled.
Our virus protection has a success rate of
99.9%.
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I have a file that someone is
trying to email me and the virus protection is
keeping the file from being received by me.
What can I do? |
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- Our virus protection is very sensitive.
If the file that is being emailed to you has any
of the below noted extensions, please zip the
file up with
WinZip and have the sender resend you the
file. For your protection, we actively
scan and block files with the following
extensions: ".ade", ".adp", ".bas", ".bat", ".chm",
".cmd", ".com", ".cpl", ".crt", ".eml", ".exe",
".hlp", ".hta", ".inf", ".ins", ".isp", ".jse",
".lnk", ".mdb", ".msc", ".msi", ".msp", ".mst",
".pcd", ".pif", ".reg", ".scr", ".sct", ".shs",
".url", ".vbs" and ".vbe".
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There appears to be a delay in
receiving certain emails. Why is this
happening and is it normal? |
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- We perform a process called "greylisting"
for all of our customers. This process is
successful on cutting down the amount of your
spam greatly. Most customers report a 75%
reduction using this feature alone! This process works
by
initially rejecting any unknown sender. When the sending
server resends any message (which all legitimate
email will be resent) it will then go
through and be delivered to you on the second
attempt. Mail is normally resent within 10
minutes or so. Generally, servers are set to resend
messages minutes after the first attempt. People
who mail each-other a lot will experience the
discomfort of greylisting only once (at the
beginning). People who rarely mail each
other may experience a short delay, but
compared to the time between mails, the greylisting delay is mostly negligible. It
could be from a few minutes to a little longer, but
this feature will block you from huge amounts of
spam. Only a few customers have found this
very short delay any real inconvenience.
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Billing Related Questions... |
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What are your billing terms? |
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- We bill for our service on a quarterly
basis, unless you have an account with over 100
users, then we will bill you on a monthly basis.
We will send you an electronic invoice within 15
days of the due date for the next term of
service. Any and all fees are due in
advance of services received. Any invoice
that goes into a past due status will result in
your account being disabled from our services.
We do charge a reactivation fee of $65.00 for
any account that is disabled due to non-payment.
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Return to Customer Support
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